At Apple Outlaw, we are dedicated to delivering high-quality cider products to our customers. Due to the nature of our products, there are specific guidelines regarding returns and refunds, in line with industry standards for alcoholic beverages. Please review our policy carefully.
Returns
Due to regulations surrounding the sale of alcoholic beverages, we do not accept returns of opened or partially consumed products, unless the product is defective or damaged upon delivery. If you believe your product was delivered in a defective or damaged condition, please contact us immediately for assistance.
Return Conditions:
- Returns are only accepted if the product is unopened and in its original packaging.
- All returns must be initiated within 7 days of receiving your order.
- Proof of purchase is required for all returns.
- Returns must be authorized by our customer service team before any product is sent back. Contact us at [email protected] to initiate a return request.
Refunds
If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment. Please allow 7-10 business days for the refund to be processed.
Non-refundable Items:
- Opened or consumed alcoholic beverages
- Gift cards
- Products not in their original condition, or items returned without prior authorization
Refunds will only be granted if the product was damaged or defective upon delivery.
Defective or Damaged Products
In the unlikely event that you receive a defective or damaged product, please contact us immediately at [email protected] with details and photos of the issue. We will work with you to arrange a replacement or issue a refund.
Shipping for Returns
If your return is approved, you will be responsible for covering the cost of return shipping unless the product was defective or damaged upon delivery. Shipping costs are non-refundable.
Exceptions:
- For defective or damaged products, we will provide a prepaid shipping label for the return.
Exchanges
We only replace products if they are defective or damaged upon delivery. If you need to exchange an item, please contact us at [email protected] for assistance.
Age Verification and Legal Compliance
As a seller of alcoholic beverages, we are required to verify that all customers are of legal drinking age. By purchasing from our website, you confirm that you are at least 21 years of age. We may request additional documentation to verify age in compliance with state and federal regulations.
Contact Us
If you have any questions regarding this policy or need assistance with a return, please contact us at [email protected].
